Meet Our Staff

BOILER & HEATING CARE

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Our staff is an important part of the success of our business.

Our care plans take the worrys out of repairs

if you don't have a care plan this is what you could face

If you take out one of our care plans you are guaranteed the following:-

A yearly gas safety inspection
Unlimited repairs, plus parts and labour
Free phone repair line 365 days a year
Engineer arriving on same day, 2 hours if emergency where poissible

*WHATS COVERED*	BOILER CARE PPC1	SERVICE CARE PPC2	HEATING & BOILER CARE PPC3
All boiler parts			
Boiler controls in built			
Flue for boiler			
Radiators, Radiator valves			
Gas pipe from meter to boiler			
Hot and cold pipes, Heating pipes			
Cold water tank, Heating tank			
Hot water cylinder			
Pump, Zone valve, Programmer , Room stat			
Labour and unlimited call outs			
Replacement boiler if under 7 years			
Annual Boiler service and inspection			
COST PER MONTH	£11.55	£5.55	£14.55

= denotes is covered in plan
Our promise to you
We aim to provide a safe high-quality service to repair and maintain the equipment included in this agreement. If you have any questions or concerns about your agreement, please contact us on 08003287740
Summary of your agreement
What the agreement provides:-
1.0 Labour and parts for repairs, designated by the care plan
1.1 One gas safety and maintenance inspection in every year of your agreement
1.2 No limit to the number of call outs to carry out work
1.3 Priority service all year round 365 days a year, we try to achieve same day or next day service but we commit that we will always be out within 3 working days.
1.4 Free phone and advice given
1.5 Labour and parts if your system breaks down, the parts which are not covered are shown on your first service and sign up check if you haven’t decided to rectify the faults picked up on the inspection these will be denoted below in section 3.0 and these parts will not be covered in the care plan
1.6 A new boiler where we agree if boiler is less than 7 years old and the parts are unavailable the approx age of the boiler is noted below in section 3.0 at start of the plan and this I s the age we will use
1.7 A 25% discount for a replacement boiler if needed and the boiler is over 7 years old
1.8 Hot and cold water pipes from the mains stop cock leading to our taps including cold water storage tank
1.9 Burst pipes due to frost
What the agreement doesn’t cover
2.0 Removing sludge or hard water scale from the boiler or system
2.1 Replacing your boiler if it is seven years or over but a 25% discount will be given to the price of a new boiler
2.2 Repairing or replacing taps and washers in taps, cold water stop cocks, softeners, shower pumps and mixer valves,
water filters, rain water pipes and guttering and macerators, soak ways, septic tanks, cesspits, collapsed drains
2.3 Regularly cleaning your drains or unblocking drains
2.4 Repairing lead or steel pipes
2.5 Replacing bathroom fixtures sanitary ware
2.6 Improvements such as system up grades, adding thermostatic valves, replacing radiators unless burst
2.7 Resetting controls e.g. thermostats, programmes
2.8 Repairing faults or clearing physical blockages such as rubble, sludge, scale
2.9 Damage caused by customer, floods, power cuts or any extreme weather conditions excluding frost
What parts are not covered after inspection
3.0 Parts listed (if any) that are not covered in your care plan and reason
CONTACT US TO ARRANGE AN INSPECTION AND SERVICE FOR ONLY £35 on 01246 206010 or 08003287740

here 365 days a year